Frequently Asked Questions
Everything you need to know about your North Sails gear and orders.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery of your technical sailing gear.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items. Simply visit our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Are North Sails jackets waterproof or water-resistant?
Our performance collection features GORE-TEX and 3-layer laminated fabrics designed for complete waterproofing in extreme marine conditions, while our lifestyle range offers water-resistant coatings for light rain.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my technical sailing apparel?
To maintain the integrity of waterproof membranes, we recommend machine washing on a cold, gentle cycle with technical detergent and hanging to dry. Avoid fabric softeners and bleach.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installment payments.