Returns & Exchanges
At North Sails, we are committed to your performance and satisfaction. If your high-performance gear doesn't meet your expectations, we offer a 30-day return policy for all unworn items in their original packaging.
Initiate Your Return
Log in to our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original box and include all tags. Print and attach the pre-paid shipping label provided through our portal.
Ship the Gear
Drop off your package at any authorized carrier location. We recommend obtaining a receipt for tracking purposes until the return is processed.
Receive Refund or Exchange
Once our quality control team inspects the gear, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing